The coverage line is in the script.
It takes the insurer and the claim number if there is one yet, and says your team handles coverage. Every time.
First Call Desk, for restoration contractors
Somebody's cell phone at 2am.
An after-hours desk that picks up, takes the loss, and pages your on-call tech until someone answers. It says it is an AI in the first sentence.
Ask it what happens next.
The call you never hear
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A pipe lets go at 2am. The homeowner calls the first three names they find.
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Yours rings to a cell in a nightstand, or to a service that takes a message. A message is not an intake.
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The shop that picks up and paces the homeowner through it gets the job. Every time.
Hear it yourself
Call 832-501-2590. It picks up as a restoration office at 2am.
- Tell it water is still coming in.
- Ask whether your insurance will cover it, and listen to it refuse to guess.
- Give it a fake address and see what it asks next.
One call, start to finish
Sample call on the demo line, names changed.
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First Call Desk 0:01Hi, this is the AI assistant for Ridgeline Restoration. I can take the details of your loss and get a technician paged right now. Where is the water coming from?
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Marcus 0:08The water heater, it's all over the garage and coming into the hallway.
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First Call Desk 0:13Is water still flowing right now?
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Marcus 0:15Yeah, I can't find the shutoff.
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First Call Desk 0:17Look for a valve on the cold pipe on top of the heater and turn it clockwise. What is the address?
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Marcus 0:261408 Cedar Ridge Drive, Clearwater.
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First Call Desk 0:30Got it. Do you know your insurer?
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Marcus 0:33State Farm. Is this going to be covered?
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First Call Desk 0:36Our team handles the coverage conversation with you and the adjuster. I am paging the on-call technician now. What number should he call back?
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Marcus 0:44727-555-0188.
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First Call Desk 0:47Thank you, Marcus. Ray is on call tonight and will call you within a few minutes. Keep the water off if you can.
Intake
- Loss type
- Water heater, garage and hallway
- Still flowing
- Yes, shutoff walked
- Address
- 1408 Cedar Ridge Dr, Clearwater
- Insurer
- State Farm
- Claim number
- None yet
- Callback
- 727-555-0188
- Paged
- Ray, 2:09am
Outcome
Tech paged 2:09am. Acknowledged 2:11am.
What it does
- Picks up in three rings, every night and weekend.
- Takes loss type, address, standing water, insurer and callback.
- Pages your on-call list in order until somebody acknowledges.
- Tells every caller it is an AI in the first sentence.
What it never does
- Tell a homeowner whether something is covered.
- Quote a price.
- Promise an arrival time you did not set.
- Pretend to be your office staff.
Who gets paged
Your on-call list, in your order. It rings the first tech, waits, rings the next, and keeps going until someone acknowledges. Then it texts them the intake: address, loss, insurer, callback. The homeowner already knows who is coming.
Under it
Your number, forwarded after hours.
Nothing to install. Landline, cell or VoIP. Turn forwarding off and it is gone.
Every call logged and transcribed.
Kept thirty days for you, then deleted.
Built and run by VibeWorks.
We build and run agents like this across many industries. This one is ours, not a reseller's.
Two weeks, nights and weekends
Two weeks on the line you already have, $500, nights and weekends. Stop at day 14 and the money goes back to you. You keep the call log either way. Three rings to answer, tech paged within a minute, and if it misses that, the two weeks are on me.
Covered 6pm to 7am on weeknights, all day Saturday and Sunday.
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After the trial
If you keep it, install is $5,000 with the $500 credited, and care is $500 a month from day 31. No meter, no overage, no cancellation fee.
FAQ
Does it dispatch?
It pages your on-call list in order until someone acknowledges, then sends the intake by text.
Will it talk about coverage?
Never. It takes the insurer and the claim number and says your team handles coverage.
What does it need from me?
Your on-call list, your service area, and a fifteen-minute call.
What about my phone system?
Forwarding after hours from the number you have. Landline, cell or VoIP.
Where do the calls go?
Logged and transcribed for you, kept thirty days, then deleted.